Refund policy

FINAL SALE

All clothing and textile products are final sale. This includes sarees, dupattas, stitched and unstitched suits, lehengas, blouses, skirts, kurtas and other garments.

Personalized, customized, made-to-order, altered, sale and clearance items are also final sale.

We do not accept returns or exchanges because of change of mind, fit, personal preference, event cancellation or color differences caused by individual screen and display settings. Non-clothing items are also final sale for change-of-mind purchases unless a product listing specifically states otherwise.

HANDCRAFTED VARIATIONS

Many Ekaa 297 products are handcrafted or finished by hand. Slight variations in color, embroidery, weaving, beadwork, measurements, wood grain, texture or finish are natural characteristics of handcrafted products and are not considered defects.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective or different from what was ordered, please contact Ekaa 297 through our Contact Us page within 24-48 hours of delivery.

Please provide:

• Your name and order number
• A clear description of the issue
• Photographs of the damaged or incorrect item
• Photographs of the inner and outer packaging
• A photograph showing the shipping label
• A clear, continuous parcel-opening video when claiming transit damage to a fragile or breakable product

UNBOXING VIDEO REQUIREMENT

For damage claims involving fragile or breakable products including glass bangles, jewelry, wooden products, home décor and serve ware, a clear, continuous parcel-opening video is required to help establish that the damage occurred before or during transit.

The recording must:

• Begin before the outer parcel is opened
• Clearly show the shipping label and unopened packaging
• Show the entire parcel being opened from beginning to end
• Show the internal protective packaging and the condition of the item
• Be recorded continuously, without cuts, pauses or editing

Please do not open a fragile-item parcel before beginning the recording. Photographs taken only after the parcel has been opened may not be sufficient to verify transit damage. If the required video is not available, Ekaa 297 may be unable to approve the damage claim or submit sufficient evidence to the shipping carrier, except where applicable law requires otherwise.

Please retain the item and all original packaging while the claim is being reviewed. Contact us first, and we will provide instructions for submitting the video and supporting photographs.

After reviewing the claim, Ekaa 297 will provide an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, repair, refund or another mutually agreed resolution. If a return is required for an approved damage or incorrect-item claim, return instructions will be provided.

Items must not be returned without prior written authorization.

ITEMS NOT ELIGIBLE FOR A DAMAGE CLAIM

We cannot accept claims for normal wear, accidental damage occurring after delivery, misuse, improper handling, incorrect storage, failure to follow care instructions or minor handcrafted variations.

ORDER CANCELLATIONS

Please contact us immediately if you need to request a cancellation. Cancellation requests are not guaranteed. An order cannot be cancelled once processing, customization, alteration, packing or shipment has begun.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund has been issued.

Shipping charges, customs duties, tariffs, brokerage fees and other import-related charges are non-refundable unless required by applicable law or included as part of an approved damaged or incorrect-item resolution.

YOUR LEGAL RIGHTS

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer-protection law.

CONTACT US

For questions regarding an order or this policy, please use our Contact Us page.